Privacy
Policy.

1. Introduction

Ooi Solutions ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website (ooisolutions.my), use our services, or engage with us through any of our communication channels. This policy applies to all clients, prospective clients, website visitors, and any other individuals who interact with our business.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or use our services.

2. Information We Collect

2.1 Personal Information

When you engage with us, we may collect the following personal information:

• Full name and contact details (email address, phone number, mailing address)
• Company name, job title, and business information
• Website URLs and domain information relevant to our technical audit and SEO services
• Payment and billing information, including credit card details processed through secure third-party payment processors
• Communication records, including emails, support tickets, and call recordings
• Project requirements, technical specifications, and access credentials you share with us for service delivery

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain technical information:

• IP address, browser type, and device information
• Pages visited, time spent on pages, and navigation patterns
• Referring URLs and search terms used to find our website
• Core Web Vitals and performance metrics (as part of our technical analysis tools)
• Cookie identifiers and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Google Search Console, Google Analytics, and other web analysis tools (with your authorization)
• Business directories and public databases
• Referral partners and professional networks
• Payment processors and financial institutions

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our technical SEO audits, Core Web Vitals fixes, CTO strategy services, and other professional services you engage us for
• Communication: To respond to your inquiries, send project updates, and provide customer support
• Payment Processing: To process payments, send invoices, and manage billing for our services
• Service Improvement: To analyze how our services are used, identify trends, and improve our offerings and website performance
• Marketing: To send you information about our services, updates, and promotional offers (only with your consent, and you may opt out at any time)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to protect our rights, privacy, safety, and property
• AI Visibility Analysis: To conduct GEO (Generative Engine Optimization) audits and AI visibility assessments as part of our service offerings

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who perform services on our behalf (e.g., payment processing, hosting, analytics), subject to confidentiality agreements
• Legal Requirements: When required by law, regulation, or legal process, or when we believe disclosure is necessary to protect our rights or the safety of others
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• With Your Consent: When you have explicitly consented to the sharing of your information for a specific purpose

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, access controls, and regular security assessments. While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our site. You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

• Essential Cookies: Required for basic website functionality and security
• Analytics Cookies: Help us understand how visitors use our website so we can improve performance
• Functional Cookies: Remember your preferences and settings for a better experience

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Client project data is typically retained for 24 months after the conclusion of services. You may request deletion of your personal data at any time by contacting us at the details provided below.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access and obtain a copy of your personal data
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict the processing of your personal data
• Data portability — receive your data in a structured, commonly used format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at hello@ooisolutions.my. We will respond to your request within 30 days.

9. International Data Transfers

Ooi Solutions operates across the United States, Australia, and Malaysia. Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place for international transfers, including standard contractual clauses and adherence to applicable data protection frameworks.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: hello@ooisolutions.my
• Website: ooisolutions.my
• Office (Malaysia): Kuala Lumpur, Malaysia
• Office (US): New York, United States
• Office (Australia): Sydney & Melbourne, Australia