Terms of
Service.

1. Agreement to Terms

By accessing the Ooi Solutions website (ooisolutions.my) or engaging our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, you must not use our website or services. These Terms constitute a legally binding agreement between you ("Client") and Ooi Solutions ("Company," "we," "our," or "us").

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any modifications constitutes your acceptance of the revised Terms.

2. Services

Ooi Solutions provides technical SEO, website performance optimization, Core Web Vitals fixes, CTO strategy services, AI visibility (GEO) audits, programmatic SEO, and related technical consulting and implementation services. The specific scope, deliverables, timeline, and pricing for each engagement are defined in the individual Service Agreement or proposal provided to the Client prior to engagement.

2.1 Service Packages

Our core service packages include but are not limited to:

All prices exclude applicable taxes. A 50% deposit is required to commence work, with the remaining 50% due upon completion. Volume discounts are available for 3+ packages or quarterly retainers.

3. Payment Terms

3.1 Pricing and Invoicing

All prices are as quoted in the Service Agreement. Prices are listed in USD for United States clients and AUD for Australian clients unless otherwise specified. All prices exclude applicable taxes (including GST for Australian clients, where applicable). Invoices are issued upon project commencement and upon completion.

3.2 Payment Schedule

• Deposit: 50% of the total project fee is due before work commences
• Completion Payment: The remaining 50% is due upon delivery of the final report or completion of the agreed scope
• Monthly Retainers: Fractional CTO and ongoing retainer services are invoiced monthly in advance

3.3 Late Payments

Overdue payments will incur a late fee of 1.5% per month (or the maximum rate permitted by applicable law). We reserve the right to pause or suspend services if payments are more than 14 days overdue.

4. Performance Guarantee and Refund Policy

Ooi Solutions stands behind the quality of our work with specific performance guarantees:

• Core Web Vitals Fix: We guarantee a minimum 20% PageSpeed improvement or a 100% refund
• Full Speed Overhaul: We guarantee a minimum 40% speed improvement or a full refund
• 24-Hour Audit: If we fail to deliver the audit within 24 hours of receiving site access, the audit is free

4.1 Refund Process

To request a refund under our performance guarantee, you must notify us in writing within 14 days of service completion, providing the specific metrics that fall short of the guarantee. We will verify the claim using the same measurement tools and methodology used in the initial audit. Approved refunds are processed within 10 business days to the original payment method.

4.2 Exclusions

The performance guarantee does not apply in cases where: (a) the Client has made unauthorized changes to the website after our implementation, (b) third-party services or plugins outside our control degrade performance, (c) the Client has not provided required access or information within a reasonable timeframe, or (d) the scope was explicitly modified or reduced by mutual agreement.

5. Client Responsibilities

To ensure successful service delivery, the Client agrees to:

• Provide timely access to required systems, platforms, and credentials (CMS, hosting, Google Search Console, analytics tools)
• Respond to requests for information or approval within 48 hours during business days
• Not make unauthorized changes to the website during the active service period without prior notification
• Ensure that all provided information is accurate and complete
• Designate a single point of contact for project communication and decision-making
• Comply with all applicable laws and regulations related to the content and operation of their website

6. Intellectual Property

6.1 Client Content

The Client retains all rights to their existing website content, branding, and intellectual property. We do not claim ownership of any Client materials provided to us during the engagement.

6.2 Our Work Product

Upon full payment, the Client receives ownership of all custom code, configurations, and technical implementations created specifically for their project. Ooi Solutions retains the right to use general methodologies, frameworks, and tools developed independently that are not specific to the Client's project.

6.3 Portfolio and Case Studies

With the Client's consent, Ooi Solutions may use project outcomes as case studies or portfolio examples. We will not disclose confidential business data or proprietary strategies without explicit written permission.

7. Confidentiality

Both parties agree to maintain the confidentiality of all proprietary, sensitive, or non-public information shared during the engagement. This includes but is not limited to business strategies, technical architectures, access credentials, financial data, and competitive insights. This confidentiality obligation survives the termination of the business relationship for a period of 24 months.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Ooi Solutions' total liability arising out of or related to our services shall not exceed the total fees paid by the Client for the specific engagement giving rise to the claim. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, data, or business opportunities, even if we have been advised of the possibility of such damages.

We are not responsible for changes in search engine algorithms, AI platform policies, or other external factors that may affect website performance or visibility after the completion of our services.

9. Termination

9.1 By Client

The Client may terminate an engagement at any time by providing 7 days' written notice. The Client will be responsible for payment of all work completed up to the termination date, plus any non-cancellable expenses incurred on the Client's behalf.

9.2 By Ooi Solutions

We may terminate an engagement if: (a) the Client fails to make payments when due, (b) the Client breaches any material term of these Terms, (c) the Client engages in illegal or unethical activities, or (d) circumstances beyond our control prevent service delivery. We will provide reasonable notice and an opportunity to cure when possible.

9.3 Effect of Termination

Upon termination, we will deliver all completed work product and relevant documentation. The Client's obligation to pay for completed work and the confidentiality provisions survive termination.

10. Dispute Resolution

Any disputes arising from these Terms or our services shall first be addressed through good-faith negotiation between the parties. If resolution cannot be achieved within 30 days, the dispute shall be submitted to binding arbitration in accordance with the rules of the jurisdiction in which the Client is based. Each party shall bear its own costs for arbitration unless the arbitrator decides otherwise.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the jurisdiction applicable to the Client's location: the State of New York for US-based clients, New South Wales for Australian clients, and the laws of Malaysia for Malaysian clients. Any legal proceedings not resolved through arbitration shall be brought in the competent courts of the applicable jurisdiction.

12. Miscellaneous

• Entire Agreement: These Terms, together with any Service Agreement, constitute the entire agreement between you and Ooi Solutions
• Severability: If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect
• Waiver: Failure to enforce any right under these Terms does not constitute a waiver of that right
• Assignment: You may not assign or transfer your rights under these Terms without our prior written consent
• Force Majeure: Neither party shall be liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, pandemics, or government actions

13. Contact

For questions or concerns about these Terms of Service, please contact us:

• Email: hello@ooisolutions.my
• Website: ooisolutions.my
• Office (Malaysia): Kuala Lumpur, Malaysia
• Office (US): New York, United States
• Office (Australia): Sydney & Melbourne, Australia