Content matched to each stage of the shopping journey
| Customer Journey Stage | Content Type | Primary Goal |
|---|---|---|
| Discovery | Social posts, videos, blogs | Create awareness |
| Research | Buying guides, comparisons, reviews | Educate shoppers |
| Consideration | Product pages, UGC, testimonials | Build confidence |
| Purchase | Offers, optimized product pages | Drive conversion |
| Retention | Email, loyalty content | Encourage repeat purchases |
| Advocacy | Reviews, UGC, referrals | Generate social proof |
Six formats, each earning a different stage of trust
Buying guides
- Seasonal buying guides
- Size & fit guides
Product & category pages
- Product stories & specs
- Category buying guides
Comparison content
- Brand comparisons
- Specs at a glance
UGC & reviews
- Customer photos & video reviews
- Star ratings & Q&A
Gift guides
- Occasion-based gift ideas
- Budget & audience guides
Tools & calculators
- Sizing tools
- Gift finders
Different platforms, different roles
Instagram
Visual product discovery with shoppable posts and stories.
Facebook
Promotions, catalog campaigns, and community engagement.
TikTok
Short-form product discovery and viral UGC for reach.
Pinterest
Long-lived discovery for decor, fashion, and DIY searches.
YouTube
Product demos, reviews, and how-tos that build searchable trust.