/ Legal

Payment Safety Notice.

How to recognise a genuine Mr.Ooi invoice or payment request, and what to do if you receive a suspicious one.

Last updated
17 October 2026
Effective
25 October 2026
Version
1.1
Applies to
All countries (country pages add local rules)

How we take payment

  • Invoices come only from an @mrooi.com email address and show the legal entity, registration and tax numbers listed on Company Information.
  • We take payment only into a bank account or payment-gateway link in the name of that legal entity.
  • We never ask you to pay into a personal bank account, a personal UPI ID, a crypto wallet or gift cards.
  • We never change our bank details by email or WhatsApp alone. Any change is confirmed by a call you make to a number you already have for us, and in a signed letter.

If something looks wrong

Do not pay. Forward the message to security@mrooi.com and call your usual Mr.Ooi contact. In India you can also report fraud at cybercrime.gov.in or call 1930; in other countries, contact your bank and local cybercrime unit.