Mr.Ooi/Legal/Trust Centre
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Trust Centre.

How Mr.Ooi protects client systems, data and the free tools. Start here if you are reviewing us for procurement or a security questionnaire.

Legal Centre →
Using our services
  • Master Services Terms
  • Guarantee and Refund Policy
  • Disclaimer
  • Results, Reviews and Case Study Disclosure
  • Payment Safety Notice
  • Free Tools Terms of Use
  • Acceptable Use Policy
  • Payment and Billing Terms
  • Service Level and Support Policy
Privacy
  • Global Privacy Policy
  • Cookie Policy
  • Cookie Settings
  • Privacy Request Form
  • AI Use Policy
  • Data Processing Agreement
  • Sub-processors
  • Email and Communication Preferences
  • Candidate Privacy Notice
About Mr.Ooi
  • Company Information
  • Legal Archive
  • Accessibility Statement
  • Trademark and Brand Use
  • Copyright and Content Removal
Trust
  • Trust Centre
  • Client Access and Credentials Policy
  • Security Overview
  • Data Retention and Deletion Schedule
  • Incident Response and Breach Notification
  • Vulnerability Disclosure Policy
  • Compliance Status
  • Tools Status
  • Security Questionnaire Answers
Countries
  • India
  • United States
  • Malaysia
  • Singapore
  • Australia
  • EU and UK

In brief

  • We work in your systems with named, least-privilege access and remove it within 7 days of the engagement ending.
  • Every Mr.Ooi account uses multi-factor authentication; credentials live only in a business password manager.
  • Client data is never used to train AI models.
  • Breaches affecting client data are reported to you within 48 hours of discovery.
  • We do not currently hold ISO 27001 or SOC 2 certification; our roadmap is on the Compliance Status page.

Pages

Page What it covers
Client Access and Credentials Policy What access we ask for and how we protect and remove it
Security Overview Accounts, devices, code, hosting, vendors, people
Data Retention and Deletion How long each kind of data is kept
Incident Response and Breach Notification What happens if something goes wrong
Vulnerability Disclosure Policy How to report a security issue
Compliance Status Laws we follow and certifications in progress
Tools Status Uptime of the free tools and the lead form
Security Questionnaire Answers Ready answers for procurement teams

Security contact: security@mrooi.com.

Related pages

Global policies that always apply

  • Master Services Terms
  • Global Privacy Policy
  • Cookie Policy
  • Guarantee and Refund Policy
  • Disclaimer
  • Company Information

Other countries

  • India
  • United States
  • Malaysia
  • Singapore
  • Australia
  • EU and UK