/01 Currencies
India: INR. United States: USD. Malaysia: MYR. Singapore: SGD. Australia: AUD. Other countries: USD unless the proposal states otherwise. Bank charges and currency conversion costs on your side are yours, so we receive the invoiced amount in full.
/02 When we invoice
| Service | Billing |
|---|---|
| Paid audit | 100% on booking; credited to a sprint signed within 30 days of the readout |
| One-time project | 50% on signing, 50% on delivery (or milestones in the Statement of Work) |
| 90-day sprint | 50% on signing, 50% at day 45 |
| Retainer | Monthly in advance on the 1st; the first invoice on signing |
| Add-ons | Monthly in advance with the retainer, or as quoted |
| Third-party costs | Paid directly by you, or reimbursed at cost plus a 10% handling fee where we pay on your behalf |
Work does not start until the first invoice is paid.
/03 Payment deadline
Invoices are due within 7 days of the invoice date, in full and without set-off or deduction, except tax deducted at source as required by law with the certificate issued on time. Pay only by the methods on the invoice, to an account in the name of the Mr.Ooi entity; see the Payment Safety Notice.
/04 Late payment
- Interest at 1.5% per month (18% a year), or the highest lawful rate if lower, runs from the due date until payment. In India, where Mr.Ooi is registered as a micro or small enterprise, the MSMED Act 2006 also applies: buyers must pay within the agreed period and never later than 45 days, and delayed payments carry compound interest at three times the RBI bank rate.
- Reasonable recovery costs, including legal and collection fees, are payable by you.
- After 14 days overdue, and 3 business days' notice, we may suspend work, access to dashboards and reports, and delivery, without liability. Retainer fees continue during suspension.
/05 Invoice disputes
Tell us at billing@mrooi.com within 7 days of the invoice date, listing the disputed items and reasons. Undisputed amounts must be paid on time. If you do not dispute within 7 days, the invoice is accepted.
/06 Taxes
Prices exclude taxes. We add GST, SST, sales tax or other taxes as the law requires in your country. Country details: India GST and invoicing · Malaysia · Singapore · Australia · United States.
/07 Price changes
Rates may be revised once a year with 30 days' written notice. Fixed-price projects already agreed are not affected.
/08 Prepayment
Paying 12 months of a retainer in advance earns a 10% discount unless the proposal states otherwise. Prepaid fees are not refundable, except as set out in the Guarantee and Refund Policy or required by law.