Your rights come first
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Services must be provided with due care and skill, be fit for any purpose you made known to us, and be supplied within a reasonable time. If a service fails to meet a consumer guarantee, you are entitled to have it fixed, or in some cases to cancel and get a refund, and to compensation for reasonably foreseeable loss.
How our own guarantee fits
Our Guarantee and Refund Policy, including "No fix = refund", is in addition to these rights. Nothing in it, or in the Master Services Terms, excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.
Business customers
Most Mr.Ooi clients are businesses. The consumer guarantees apply to services costing up to A$100,000, or to services of a kind ordinarily acquired for personal, domestic or household use. Where the law allows our liability for a business customer to be limited, it is limited to supplying the services again or paying the cost of having them supplied again.
How to make a claim
Email hello@mrooi.com with the service, what went wrong and what you would like us to do. We reply within 5 business days.