/01 When we contact you
- Service calls and messages about an audit, call or engagement you asked for are transactional or service messages.
- Promotional calls and messages are sent only with your consent, recorded with the time, channel and wording you agreed to.
/02 TRAI rules we follow
Under the Telecom Commercial Communications Customer Preference Regulations 2018 (TCCCPR) and TRAI's later directions: - Promotional SMS and calls are sent only through registered telemarketers on the DLT (distributed ledger) platform, using registered headers and content templates. - We respect the National Customer Preference Register (DND). Promotional messages are not sent to numbers on DND unless you have given us registered digital consent. - Promotional calls use the designated 140-series numbering, and service calls use the 160-series where applicable. - Promotional messages are not sent between 21:00 and 09:00.
/03 WhatsApp
We send WhatsApp messages only through the WhatsApp Business Platform, only after you opt in, and only within WhatsApp's commerce and messaging policies. Reply STOP to opt out at any time.
/04 Stop or change
Reply STOP, tell the caller, use Communication Preferences or email privacy@mrooi.com. We act within 10 business days. Complaints go to the Grievance Officer.