Grievance Officer
| Name | Grievance Officer |
| Designation | Grievance Officer |
| Company | Mr.Ooi Solutions, GSTIN 37ACEPU0301J1ZR |
| privacy@mrooi.com | |
| Phone | +91 91000 00000 |
| Postal address | Hyderabad, Telangana, India. |
| Working hours | Monday to Friday, 10:00–18:00 IST, except public holidays |
How we handle grievances
- We acknowledge your grievance within 48 hours.
- We resolve it within 30 days. This meets the one-month limit in Rule 5(9) of the IT (Reasonable Security Practices and Procedures and SPDI) Rules 2011, and is well within the 90-day maximum set by the DPDP Rules 2025.
- If you are not satisfied with our reply, you can complain to the Data Protection Board of India once it accepts complaints, after using this process.
Please include your name, contact details, the email address or phone number we hold, and what happened. Do not send passwords or ID numbers.