Mr.Ooi/Legal/India/Service Delivery Policy
/ India · Legal

Service Delivery Policy.

How and when Mr.Ooi delivers its services in India. There are no physical goods or shipping.

Last updated
17 October 2026
Effective
25 October 2026
Version
1.1
Applies to
India
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On this page

  1. Delivery method
  2. Timelines
  3. Start date
  4. Delays

Delivery method

All services are delivered digitally: reports by email or shared drive, changes made directly in your systems, and live readouts and reviews over video call or in person in Hyderabad.

Timelines

Service Delivery
Free snapshot audit Within 24 hours of receiving access
Paid deep audit 5 working days (7 for 10+ locations), with a live readout
One-time projects As in the Statement of Work (for example 2–6 weeks)
90-day sprint Kick-off in week 1, first visible win within 14 days, review at day 45 and day 90
Retainer Friday weekly update, monthly report by the 5th, monthly call

Start date

Work starts after the signed order form, the first payment and the access listed in the Client Access Policy.

Delays

If we will miss a date, we tell you before it passes, with a new date and the reason.

Related pages

Billing and tax in every country

  • Global: Payment and Billing Terms
  • India: GST and Invoicing Information
  • India: India Terms Addendum
  • United States: US Terms Addendum
  • Malaysia: Malaysia Terms Addendum
  • Singapore: Singapore Terms and Marketing Addendum
  • Australia: Australia Terms Addendum

More for India

  • India Privacy Notice
  • Grievance Officer
  • Refund and Cancellation Policy (India)
  • Calls, SMS and WhatsApp Communications (India)
  • All India pages

Global policies that always apply

  • Master Services Terms
  • Global Privacy Policy
  • Cookie Policy
  • Guarantee and Refund Policy
  • Disclaimer
  • Company Information

Other countries

  • United States
  • Malaysia
  • Singapore
  • Australia
  • EU and UK